Refund policy
Last Updated: June 30, 2026
Welcome to Venticart.online. At Venticart.online, operated by AATMATEXO ENTERPRISES, customer satisfaction is our priority. We are committed to providing quality products and a smooth shopping experience. Please read this Return & Refund Policy carefully before making a purchase.
1. Return Eligibility
You may request a return within 7 days from the date of delivery if:
- You received the wrong product.
- The product arrived damaged during transit.
- The product has a manufacturing defect.
- The product is unused, unworn, unwashed, and in its original condition.
- The product is returned with its original packaging, tags, labels, accessories, manuals, and invoice.
All return requests are subject to inspection and approval.
2. Non-Returnable Items
The following items cannot be returned:
- Used or damaged products.
- Products without original packaging or tags.
- Customized or personalized products.
- Gift cards.
- Digital or downloadable products.
- Clearance or final sale items unless received damaged or incorrect.
3. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Please provide:
- Order Number
- Photos of the product
- Photos of the packaging
- Brief description of the issue
Email: venticart@outlook.com
4. Return Process
To request a return:
- Email us at venticart@outlook.com.
- Mention your Order Number.
- Explain the reason for return.
- Attach photographs if applicable.
- Wait for our approval before returning the product.
Returns sent without prior approval may not be accepted.
5. Return Shipping
If the return is approved because of:
- Wrong product received
- Damaged product
- Manufacturing defect
We will bear the return shipping charges where applicable.
For all other approved returns, customers may be responsible for return shipping costs.
We recommend using a trackable courier service.
6. Inspection
Once we receive the returned product, it will be inspected.
If approved, your refund or replacement will be processed.
If the returned product does not meet our return conditions, the return request may be declined.
7. Refund Policy
Approved refunds will be credited to the original payment method.
Refunds are generally processed within 5–10 business days after approval.
Actual processing time depends on your bank or payment provider.
Shipping charges are non-refundable unless the return is due to our error.
8. Replacement Policy
Replacement is available only for:
- Wrong product received
- Damaged product
- Manufacturing defect
Replacement depends on product availability.
If a replacement is unavailable, a refund will be issued.
9. Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched, cancellation requests cannot be accepted.
To request cancellation, contact us immediately.
Email: venticart@outlook.com
Phone: +91 9879382102
10. Refund Exceptions
Refunds will not be issued for:
- Incorrect shipping address provided by the customer.
- Delivery refused by the customer.
- Courier delays beyond our control.
- Minor color differences due to photography or screen settings.
- Damage caused after delivery due to misuse or improper handling.
11. Contact Information
Trade Name: AATMATEXO ENTERPRISES
Brand Name: Venticart.online
Business Type: Proprietorship
Managed By: Omkar Yadav
GSTIN: 24ABEPO1413A1ZI
Email: venticart@outlook.com
Phone: +91 9879382102
Registered Address:
SH-B-356, Fortune Mall,
Near Galaxy Circle,
Pal, Surat, Gujarat – 394510
India
Customer Support Hours:
Monday – Saturday: 10:00 AM – 6:00 PM (IST)
Sunday: Closed
Legal Notice
Venticart.online reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Changes will become effective immediately upon publication on our website.
By placing an order on Venticart.online, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.